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1.5 Based on 34 reviews
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  • Customers like
    • Card that i can load my paycheck on 2
    • I liked a debit card for online purchases 2
    • That i could get an extra 5 cents off per gallon of gas 2
  • Customers don't like
    • Untrustworthy and incompetent 3
    • Kpf prepaid card period 3
    • Unprofessionalism 2
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Every week or so I have to continuously reset my password as the website seems to forget it.. I haven't gotten a kroger points balance in almost a year and I get 0 help online. Just general incompetence. Absolutely fed up with it. Taking my money else where.. The customer service number is absolutely useless WHEN you finally get in touch with an actual human. .5/5 stars.. horrible service. If you cant figure out how to run a website properly you... Read more

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I purchase an item online and never received it. I filed a dispute to get my money back and guess what, it's 3 months later and no money. I have been told they refunded it to me (LIE) then 2 more weeks (LIE) Then middle of Sept. NEVER will I purchase anything with this card again, EVER!!!

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I've had a Kroger 123 Visa debit for years, with my pay direct deposted. I called this week to change my address and instead they deactivated my card in error (which they admitted). When I called to have them fix it not only could they not care less, but their fix was to send another card in 7-10 business days. This was after I repeatedly told them my electric was already off and needed my funds for bills due that day! WORST CUSTOMER SERVICE... Read more

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Weekly shopper at Kroger. Always used my Kroger card for points, etc. Now, I encounter a lady standing in Produce (with a tablet in hand) urging me to sign up for this Visa 123 card. I thought it would be a new procedure. *** me...it turned out to be just another credit card (which I did not want). I thought Kroger would not stoop to soliciting their loyal customers. I have had SO many problems...I used the card and wanted to pay it off... Read more

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I bought a money order for the wrong amount and they refunded it back to my card and then it was blocked right after and i couldn't do a thing after all my money is on my card and i have to wait 72 hours to get my money or use the card.Thats not right it didn't take 72 hours for them to take money off this practice needs to seriously be reviewed now i have no money but whats sitting there on my card that i cant use that not fair or right and i... Read more

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*** this card all it did was screw me the *** up and have me paid late my bills are off my *** all *** up thanks to you and your 1-3 day payment system how in the *** don't you know when someone will get paid *** YOU Read more

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TERRIBLE CARD WITH NO SERVICE. THEY DONT HAVE ANY ANSWERS, CUSTOMER SERVICE IS AN ABSOLUTE JOKE AND THE WORKERS MUST HAVE JUST RECIEVED THEIR GEDS. HOW CAN YOU HAVE A WEBSITE ALSO, THAT MESSES UP EVERYDAY AND NOT HAVE A WAY TO FIX IT?????? PRETTY SURE ITS A SCAM FROM US BANK. STOP USING IT AND PUT THIS *** BUSINESS OUT

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I have had a couple different KR 123 cards for about 4 years with very few problems. One issue that was always there is that they never calculated rewards points properly. I spent about $200 a month through them for 4 years solely for gas & groceries and I have never ever received 1 reward point, they always say to check back later. But this new issue is absurd. I always add more money at the store but I always go online to verify that it was... Read more

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I had misplaced my card with my rent and bill money on it and called to report it lost on 7/18/16 they told me it would take 7 to 10 days to send it out. I had found the card and called and they said they could not unlock a card that has been blocked and that there was no other way to get my money until a new card has been shipped. Here it is 7/31/16 and I still have no card and they are telling me that it might take up to 5 more days. How can... Read more

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I have my check direcct deposited to Fred Meyer prepaid visa I work for fred Meyer They put a seventy two hour block on my money I live payday to payday I have no money for food, gas to get to work and most important my doggies food. I earned that money and I cant even get it isnt that robbery. they are stealing the food out of our mouths. crooks in the lowest form hiding behind a bunch of terms and conditions they make up alone the way i see im... Read more

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