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I had the card for over a year, reccomended it to everyone, had my check deposited onto it, no issues. Yesterday, they froze my card and account. Every penny of my paycheck was on it, this happened on payday. They claim a security concern arrose and they were...
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h.kitchener
h.kitchener

The mistake you made was relying on paying everything with a card and not having a checking and savings account with a bank, ie., diversifying your funds. In the event there i...

1.0
#1107968
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I got a text alert that someone made a large purchase at a Kroger in another state. Even thought Kroger Visa Fraud Protection was on the Phone with me and Store Manager they still could not Block the purchase. I still have not received my money back. They keep saying...
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3.1
Blue Ash, Ohio
I liked
  • Rewards when actually issued
I didn't like
  • Theft of my money
#1111238
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I was contacted and told that their had been a breach on my card and that I would receive a new card by a certain date. On the specified date their was no arrival of a new card and my active card was deactivated. When I call furious as I have no money!! 123 rewards...
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#1021655
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Kroger Personal Finance - Frustrating

Kroger Personal Finance
#1125268
1.1
Details
Keep blocking card and i have to call each time i use it and wait an hour to unblock. Can't get anyone on phone today. Card is blocked and all of my paycheck is on card.
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Website

Kroger Personal Finance - Not user friendly!

Kroger Personal Finance
#1094492
1.7
Details
The website and the automated calling system is ridicilous! It takes multiple attempts to use either one. And then you spreak with a person and they don't listen nor try to help reselve the issue!
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Kroger Visa Prepaid Debit Card Review

Kroger Personal Finance
#975554
1.7
Details
Thieves - loaded 175$, never showed on card
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Kroger Visa Prepaid Debit Card With 1-2-3 Rewards Review

Kroger Personal Finance
#965783
1.0
Details
I truely believe this company has been HACKED 3 times in the last three months. I have constantly change my routing number because of "securety issues" they tell me. I've called payroll three times because of the 123 stuckyou rewards card. The only reward you get from this company is a middle finger and a kroger bag full of ***. Customer service hold time is at least 2 hours.
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After 5 months of exhausting efforts to get my 123 reward points redeemed from my 9300 points that I've earned over one and a half years, and being transferred to several different departments which would not help, hung up on, put on hold for hours and just plain said...
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1.0
#999713
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The same KPF card I have been using for the last several years was declared inactive after the recent system 'upgrade'. I was able to contact Customer Service via phone and have the card returned to active status, but now neither it or the backup KPF card will work on...
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Anonymous
Kierra

I am with you on this. I believe they need to be sued. I work in the compliance department of a financial institution. This is unacceptable. I also believe there was some type...

Anonymous
Tommy Jones

I'm getting the same results...which equals none! Each time I finally get through I get yet another 24-48 hour promise. This has been going in for 5 days. Do anyone know what ...

3.4
I didn't like
  • Untrustworthy and incompetent
#951048
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I purchased 3 KPF Prepaid cards recently, and loaded $500 on each. I have had major issues with 2 of the 3 cards. When I have called into the customer service number 866-265-8419, I received inaccurate information and was talked to in an inpolite and inappropriate...
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1.0
I didn't like
  • Customer service agent nearly in tears
#962353
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I have had this card for atleast 3 years i loaded it again on the 25 of jan tried to use it on the 26th only to be told my card has been deactived but no worrires it will be back working in 24 hours of ccorse it wasnt so i called again and was told it would be active...
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1.0
#1000535
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Currently I am still trying to get a card and money. It is now the end of Jan. I put $300.00 on this in the beginning of November and yet I am still waiting. Here is Kroger and the US scam. Think about them doing this to a million customers at $300.00. The interest...
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#995179
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I lost my prepaid card three weeks ago and called to report it right away. They quickly charged my card $20.00 (instead of the $15.00 I agreed to) immediately in order to expedite my card replacement. My check has been direct deposited to this card for years and they...
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I didn't like
  • Stole my money
#991962
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Beyond frustrated!!! My Kroger prepaid debit card that I've had over 2 years with no problems, which I only have so my paycheck can be loaded to was hacked on 11/4 ... find it awful funny after I had words with 2 csr's the day before (each call wait time was 45...
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1.2
I liked
  • Rewards when actually issued
I didn't like
  • Rude csr and sups who donot have a clue what their doing
  • Being lied to repeatedly
  • Not having my money or card
#954879
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