Kroger Personal Finance - No Answer to Customer Service Calls-Card Will Not Work on Amazon or PayPal
The same KPF card I have been using for the last several years was declared inactive after the recent system 'upgrade'. I was able to contact Customer Service via phone and have the card returned to active status, but now neither it or the backup KPF card will work on any PayPal based retailer's site.
To make matters worse, I have been attempting to call Customer Service back for the past four days and keep receiving a message saying they are experiencing an unusually high volume of calls (gee, wonder why); all that happens after the message is to be placed on eternal hold. No one picks up, and as far as I can tell there is no longer an active Customer Service support line. If this is the case, that's completely unacceptable as it's now impossible to resolve any issues that this upgrade seems to have caused.
I find it difficult to believe that an entity which is handling user's monies is permitted to behave in such an irresponsible manner. I'm to the point of making a complaint to the Federal Banking Commission over this matter as there seems to be no way whatsoever of accessing any assistance in addressing a serious problem.
This person wrote the review because of poor customer service of kroger 1-2-3 rewards prepaid card from Kroger Personal Finance. Reviewer claimed that he or she wants Kroger Personal Finance to offer any options to resolve the issue.
The most disappointing in user's experience was untrustworthy and incompetent. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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