Kroger Personal Finance

I have tried to have my tax return added to my Kroger prepaid card twice and both times nothing has ever happened and I have to wait for a check to be mailed to me because of it

I have my Social Security Disability check deposited on 11/20/19 on the Kroger Pre-paid card. There was a letter sent from "Cardholder Services" .There was no phone number to verify where this was from and to confirm this was legitimate.

They wanted me to fax copies of my driver's license and my social security card. Last week I faxed this information 6 times. Each time they indicated they did not receive it. They said once they receive it, within 4 hours they will release the hold on the account.

I called again today 12/10/19. This time they finally noted that they received the fax on 12/5/19. I asked why have they not released the hold on the account then? I was told there is no time frame listed as to how long it will take to release the hold on the account.

The Kroger Visa pre-paid card is through U.S. Bank. I have called the bank regulators to register a complaint. Their number is: 800-613-****.

I was told you have to file on line at www.helpwithmybank.gov

They have 60 days to investigate the complaint. I will also file with the Better Business Bureau of Cincinnati Ohio where Kroger's Corporate office is located.

I file. I filed a dispute on the 26th and put it in till the 27th spoke to several customer service reps in regards to this I received the dispute.

letter. I filled it out I faxed it and then contacted to find out they did not receive it I then in return faxed it again. Called a couple days later nothing. I have called everyday to get the same answers the day they finslly recieve a written letter i found on the internet to print but told by rep they did not have online im told im now past the ten days.

How convient. I asked for an email to send screen shots of threatening text messages from the burgler to my brother and i and they dont get emails. That money was my deposit to start a new life with my 7 year old son in az now we live in my chevy tahoe because corporate chooses to not see the importants nor has responded to any inner office emails.

I hope and pray you NEVER have to go through what I have to witness w my 7 year old. Lets not mention a petty lyft charge neither companies have yet even beem contacted.

I called to transfer a simply amount from one card to another on their website. I got an error that said the last name does not match the name on the card.

I called to see what last name it was registered too because the name on the card is generic and says "Loyal Customer". When calling not only can I verify the entire card number, the address,, the expiration, the original deposit amount, and the last three transactions and they still WOULDN'T GIVE ME THE NAME it was registered on the account. It turns out it wasn't registered and the guy could see it wasn't changed and showed loyal customer so I would have had to guessed Customer as my last name. I thought I read Loyal Cardholder but he didn't even say that was enough and when I found that it was customer, he said he couldn't help because I couldn't verify it before.

Then tried to get me to send my driver's license, receipt of the purchase, and fax that to them and then they would tell me what last name it was registered to.

When he could see that it wasn't registered to any name! Stay Away from the JERKS!

Please, save your time and nerves. I got the card in the store because the clerk told me I can do direct deposit right away.

They never told me that I need to send them my ID, Social Security Card, Utility bill for the Direct Deposit to go through. Now, I am sitting without money to pay my rent and my child's daycare. The direct deposit is cancelled and I need to wait 3 business days for it to bounce back AND ANOTHER 3 BUSINESS DAYS FOR THE ACCOUNTING TO RE-ISSUE IT.

I am done with them. They messed up my life.

They just hanging up on me. Cannot make any contact with them.

They allowed an International company to steal my money! I called to get a new card because my pay was getting deposited 2 days later, System glich cant send a new card until it is sent up the ladder for someone to review.

Now they said the are sending a check!

Please 10 days! OMG I need help to get my money!

Kroger deactivated my debit card without any letters sent to me. Remind you that my hard earned paycheck is liaded unto my debit card each week.

So I called customer service and she told me that I went to an ATM that wasnt in the network. Ive never heard anything like that never in my life. My debit card was also decline at a convenient store. So I gave them a call again...another lady said that they need to verify who I was and I needed to fax them a copy of my ID with an address on it and a copy of my social security card.

I did just that..So I called again several times to see if they have received my faxes but each time customer services pretended not to see anything. Then goes on this rant about how it takes this and that amount of hours for them to activate my card.

Im getting frustrated...It shouldnt take anyone 4 to 16hrs to activate a card. I will never shop at Krogers again and stay away from their scamming debit cards.

They allowed an international company to drain my account! They tried to issuse me a new card!

System glitch can't send me a new card for 3 days! My pay is there and I can't get me one.

My pay is on there and I have no access to it! i need help and can't get anyone to help me!

Does you KPF prepaid cards have a checking account number and routing number; like typical bank cards.

I had a Kroger 1-2-3 Reward card. my son also had a card. He deposited money on his card and when he tried to withdraw it, he could not access his funds so he filed a dispute with the Company. Mind you His card's address is the same as mine.

I go to load money onto my card so that I could pay my renter's insurance and my card was denied. The cashier said message reading contacting company.

Okay, I go home, contact the company via telephone where they played waiting games for up to 12 minutes at a time. I finally got tired of their bull, cut the card up, and hung up.

To this day, no one has contacted me. I left over 15 messages between the company and Kroger's Corporate offices.

I've been trying for a couple of months, to get help with the 123 rewards visa they sold me on, to no avail.

I went to Cvs pharmacy @3pm on a Friday I reloaded my card for $355 I got the receipt and left. Well 2 days later after I talked to 5 people and got 5 different answers as to why my money isn’t on the card.

Now I have to fax a bunch of *** to prove that I paid to have it reloaded in that amount which means I’m gonna have wait a damn month for it to even get resolved if it does, because the way this company handles things is just ridiculous! I just hope I’m just not of $355 because of this company..

Note: to people out there, never trust a prepaid card go get a debit card from a bank.